Paper jams are the most common printer problem—and also the most misunderstood. Most jams aren’t caused by “bad luck.” They’re caused by simple, fixable mistakes.
Step 1: Power Off the Printer Properly
Before touching anything, turn off the printer and unplug it. Pulling paper while the printer is powered can damage rollers and sensors.
Step 2: Remove Paper Gently
Open all access panels and remove the jammed paper slowly with both hands. Always pull in the direction of the paper path—never yank it backward.
Step 3: Check for Torn Pieces
Even a small torn piece left inside can cause repeated jams. Use a flashlight to inspect rollers, fuser areas, and paper paths.
Step 4: Inspect and Clean Paper Rollers
Dirty or worn rollers lose grip and cause misfeeds. Clean them gently with a lint-free cloth and isopropyl alcohol.
Step 5: Verify Paper Type and Size
Mismatched paper settings confuse the printer. Make sure the tray settings match the paper size and type you’re using.
Step 6: Don’t Overload the Paper Tray
Overfilled trays increase pressure on feed mechanisms. Always load paper below the maximum fill indicator.
Step 7: Fan the Paper Before Loading
Paper sticks together due to static or humidity. Fanning the stack reduces double-feeds and skewed loading.
Step 8: Keep Paper Dry and Flat
Damp or curled paper is guaranteed to jam. Store paper in a dry place and discard warped sheets.
Step 9: Reset the Printer After Clearing the Jam
Once the jam is cleared, close all covers and restart the printer. This resets sensors and clears internal error states.
Step 10: Know When It’s Not a DIY Fix
If paper jams happen repeatedly despite correct paper and cleaning, internal rollers or sensors may be worn out.
Important Reminder
Repeated paper jams are not “normal.” If the same issue keeps returning, professional servicing is cheaper than replacing a damaged printer later.